CAN I RETURN MY ORDER?
ALL ITEMS CAN BE RETURNED TO US UNWORN WITHIN 14 WORKING DAYS OF RECEIPT (ALSO DURING SALE). PLEASE CONTACT US BY EMAIL REGARDING YOUR RETURN AND FILL IN THE RETURN FORM WHICH IS PACKED WITH YOUR PARCEL. ENSURE ALL LABELS ARE INTACT AND THAT RETURNED ITEMS ARE NOT STAINED OR DAMAGED. THE COST OF A RETURN SHIPMENT IS THE SOLE RESPONSIBILITY OF THE SENDER AND WILL NOT BE PAID BY RÉSISTE ET RÊVE. YOU CAN RETURN YOUR PARCEL AT YOUR THE LOCAL POST OFFICE. RETURNING A PARCEL IS THE RESPONSIBILITY OF THE SENDER. RÉSISTE ET RÊVE CANNOT BE LIABLE FOR DAMAGED OR LOST SHIPMENTS.


HOW DO I RETURN MY ORDER?
USE THE FOLLOWING STEPS TO RETURN YOUR ORDER:
STEP 1: MARK THE REASON FOR YOUR RETURN ON THE RETURN FORM THAT YOU RECEIVED WITH YOUR PARCEL OR YOU CAN ALSO REQUEST THIS BY EMAIL: [email protected] HERE YOU CAN INDICATE WHETHER YOU WOULD LIKE A DIFFERENT SIZE OR ANOTHER ITEM FROM US.
STEP 2: CUT-OUT THE ADDRESS LABEL, WHICH IS LOCATED ON THE RETURN FORM AND PASTE IT ON THE PARCEL.
STEP 3: RETURN YOUR PARCEL FRANKED VIA YOUR LOCAL POST OFFICE TO THE ADDRESS BELOW:

RÉSISTE ET RÊVE / PAKKETTENFABRIEK
CONSERVENWEG 116
2371 DT ROELOFARENDSVEEN
THE NETHERLANDS

MAKE SURE TO HOLD ON TO YOUR TRACK & TRACE NUMBER.

ARE THERE ANY COSTS INVOLVED WITH RETURNING MY PACKAGE?
RETURNING AN ITEM IS AT THE RÉSISTE ET RÊVE ITS EXPENSE. THE JUSTIFICATION FOR THE RETURN LIES WITH THE SENDER. RÉSISTE ET RÊVE CAN IN NO WAY BE LIABLE FOR LOST OR DAMAGED SHIPMENTS. AFTER RECEIPT OF THE RETURNED ITEM(S) RÉSISTE ET RÊVE WILL REFUND THE CORRECT AMOUNT OR SEND YOU THE EXCHANGE ITEM OF YOUR CHOICE.

WHICH ITEMS ARE NON-RETURNABLE?
WHEN THE PRODUCT IS DEFECTIVE DUE TO NORMAL WEAR, WE UNFORTUNATELY DO NOT REIMBURSE. OTHER COMPLAINTS OF ITEMS WE CANNOT REIMBURSE INCLUDE:
- DAMAGED ITEMS CAUSED BY INTENSIVE USE,
- PERSPIRATION, DEODORANT MARKS AND MAKE-UP STAINS,
- STAINS AND MARKS FROM FOOTWEAR OR CLOTHING THAT MAY DISCOLOUR THE ITEM,
- EARRINGS AND BEAUTY PRODUCTS (FOR HYGIENE REASONS),
- PULLS OR TEARS ON CLOTHING,
- WORN SHOES,
- DISCOLOURATION BY SUNLIGHT OR EXCESSIVE WASHING WITH AN AGGRESSIVE DETERGENT,
- ITEMS WITHOUT TAGS OR LABELS.

CAN SALE ITEMS ALSO BE RETURNED?
ITEMS PURCHASED IN SALE CAN ALSO BE RETURNED OR EXCHANGED.

HOW DO I GET MY REFUND?
ONCE YOUR RETURNED ITEM HAS BEEN RECEIVED AND PROCESSED, THE PURCHASE PRICE WILL BE REFUNDED. THE PURCHASE AMOUNT WILL BE REFUNDED WITHIN 10 WORKING DAYS AFTER PROCESSING YOUR RETURN AT OUR CENTRAL WAREHOUSE. THE METHOD OF REPAYMENT DEPENDS ON HOW YOU PAID FOR YOUR ARTICLE: IF YOU PAY BY CREDIT CARD, YOU WILL RECEIVE PAYMENT BACK ON THAT SAME CARD. THE TRANSFER WILL BE VISIBLE ON YOUR NEXT CREDIT CARD STATEMENT. WE HAVE NO CONTROL ON THE PROCESSING DATE OF YOUR CREDIT CARD COMPANY.
IF YOU PAY BY PAYPAL, YOU WILL RECEIVE THE CREDIT ON YOUR PAYPAL ACCOUNT. WHETHER YOU USE THAT AMOUNT FOR ANOTHER PURCHASE ON YOUR PAYPAL ACCOUNT OR SIMPLY REFUND YOUR BANK IS YOUR DECISION. WE HAVE NO CONTROL OVER THIS PROCESS.

HOW CAN I EXCHANGE AN ITEM?
IF AN ITEM DOES NOT SUIT YOU, IT IS POSSIBLE TO EXCHANGE IT FOR ANOTHER SIZE OR COLOUR. IF YOU RETURN THE ITEM, MAKE SURE TO INDICATE THAT YOU WISH TO EXCHANGE THE ITEM ON THE RETURN FORM AND WE WILL CORRECT THIS IN THE PROCESSING OF YOUR RETURN. IF THE ARTICLE IS NO LONGER AVAILABLE AT THE TIME OF PROCESSING, WE WILL AUTOMATICALLY GENERATE A REFUND FOR YOU. YOU WILL RECEIVE THE PURCHASE PRICE WITHIN 10 WORKING DAYS IN THE BANK ACCOUNT FROM WHICH YOU PAID THE ORDER.
PLEASE NOTE: IF YOU WOULD RATHER NOT TAKE THE RISK THAT THE ITEM BECOMES UNAVAILABLE, IT IS ALSO POSSIBLE TO ORDER THE PRODUCT DIRECTLY FROM THE WEBSHOP. OF COURSE, THIS MEANS YOU DON'T HAVE TO ASK FOR ANOTHER SIZE ON THE RETURN FORM. OTHERWISE, YOU WILL RECEIVE THE REQUESTED ARTICLE TWICE. WHEN YOU PLACE A NEW ORDER FOR THE PRODUCT THAT YOU WISH TO REPLACE, YOU WILL HAVE TO PAY FOR THIS ITEM. DUE TO TECHNICAL REASONS WE CANNOT OFFSET THE AMOUNT OF EACH ORDER. AFTER PROCESSING YOUR RETURN YOU WILL RECEIVE THE PURCHASE AMOUNT ON YOUR ACCOUNT WITHIN 10 WORKING DAYS.


RIGHT OF WITHDRAWAL

YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON.THE WITHDRAWAL PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF THE FIRST GOOD.TO EXERCISE THE RIGHT OF WITHDRAWAL, YOU MUST INFORM US: IGNORE THE BRAND, BY BEKKA OOMENS FASHION DESIGN, BINCKHORSTLAAN 36 UNIT M3 10, 2516 BE DEN HAAG, TEL. +316 195 66 319, [email protected], OF YOUR DECISION TO WITHDRAW FROM THIS CONTRACT BY AN UNEQUIVOCAL STATEMENT (E.G. A LETTER SENT BY POST, FAX OR E-MAIL). YOU MAY USE THE ATTACHED WITHDRAWAL FORM IN YOUR PARCEL, BUT IT IS NOT OBLIGATORY.TO MEET THE WITHDRAWAL DEADLINE, IT IS SUFFICIENT FOR YOU TO SEND YOUR COMMUNICATION CONCERNING YOUR EXERCISE OF THE RIGHT OF WITHDRAWAL BEFORE THE WITHDRAWAL PERIOD HAS EXPIRED.

EFFECTS OF WITHDRAWAL

IF YOU WITHDRAW FROM THIS CONTRACT, WE SHALL REIMBURSE TO YOU ALL PAYMENTS RECEIVED FROM YOU, INCLUDING THE COSTS OF DELIVERY (WITH THE EXCEPTION OF THE SUPPLEMENTARY COSTS RESULTING FROM YOUR CHOICE OF A TYPE OF DELIVERY OTHER THAN THE LEAST EXPENSIVE TYPE OF STANDARD DELIVERY OFFERED BY US), WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH WE ARE INFORMED ABOUT YOUR DECISION TO WITHDRAW FROM THIS CONTRACT. WE WILL CARRY OUT SUCH REIMBURSEMENT USING THE SAME MEANS OF PAYMENT AS YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU HAVE EXPRESSLY AGREED OTHERWISE; IN ANY EVENT, YOU WILL NOT INCUR ANY FEES AS A RESULT OF SUCH REIMBURSEMENT. WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE GOODS, WHICHEVER IS THE EARLIEST. YOU SHALL SEND BACK THE GOODS OR HAND THEM OVER TO US OR IGNORE THE BRAND, BY BEKKA OOMENS FASHION DESIGN, BINCKHORSTLAAN 36 UNIT M3 10, 2516 BE DEN HAAG, TEL. +316 195 66 319, [email protected], BEKKA OOMENS, WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH YOU COMMUNICATE YOUR WITHDRAWAL FROM THIS CONTRACT TO US. THE DEADLINE IS MET IF YOU SEND BACK THE GOODS BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED. YOU WILL HAVE TO BEAR THE DIRECT COST OF RETURNING THE GOODS.